Frequently Asked Questions

Shipping and Delivery

• For all the furniture products apart from Sectionals and Beds, we deliver the same within 45 days from the Order Confirmation Date (Order Payment Date). For the Beds, Sectional Sofas and the Customized Sofas, we deliver the Orders within 60 Days from the Order Confirmation Date (Order Payment Date).

• Our furniture is handcrafted and labour intensive. These pieces are not made in assembly line system and each piece takes its own time and effort. We do not force our karigars to work faster as it may adversely affect the quality of the products. Therefore if your order is of more than Rs.5,00,000 value we suggest you speak with our customer care to check the tentative timelines as it could be more than the standard timelines of 6-8 weeks depending on the production load.

• All products may have different delivery time. For example products like bulbs are delivered in 7-10 days, whereas sofas in about 6 weeks and beds in 8 weeks. Therefore, if all of these are ordered together, you may either receive products separately as per the delivery time for different products or you may choose to get everything together with the latest delivery time product. For example if you have ordered sofas and beds together you may choose to get the sofa in 6 weeks and beds in 8 weeks or you can choose to receive both sofas and beds in 8 weeks. Please indicate your choice to the customer care before the delivery dates.

• We provide free delivery throughout India except some regions which are not covered by our logistics partner(s). You can enter the pincode of the area where you want the product to be delivered to see if the locality is covered under our delivery area. We may charge some additional amount to deliver in the ODA (Out of Delivery Area).

• Your order status is updated to you via emails and SMSs at every step. We update you at every stage of your product' processing. For any details or queries please get in touch with our Customer Care immediately. Give us a call on +91 8824040096, Monday-Saturday (10 AM - 6.30 PM) or drop us an email at [email protected]. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Easiest way to track your order once dispatched is to type the order no. in "Track Your Order" Tab at the bottom of the home page (Below the Fedex Logo). You can also type the tracking number in the tracking section on the website of the service provider (e.g. Fedex). The order status would provide detailed information on your package.

• Your order is sent for production as per the production lineup and the tentative date of delivery. If the Order Status is showing pending, please do not panic. Once the order is sent for production the order will show as 'Processing'. You will also get notifications by email and SMS once your order is getting processed.

• Once items have been ordered, a confirmation page will appear on the screen confirming the order. An email with the order details will be sent immediately to the registered email ID, provided that we have an accurate email address. In case you do not receive the email confirming your order please call us on +91 8824040096, Monday-Saturday (10 AM - 6.30 PM) or drop us an email at [email protected]. We'll send subsequent email(s) when your product is processed, shipped, including tracking information (if available).

• Yes, you will be asked to sign a delivery form or Airway Bill (AWB)/ Proof of Delivery (POD), in which you confirm that the products ordered by you were delivered in the correct condition and without any defects and damage.

• You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner , we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery. In rare cases if they are not able to find you at your address, when they reach they will leave a notice/ message at your address notifying you of an alternative delivery or pick-up arrangement. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.

• For the ready Items like Scatter pillows, Lighting etc. we take about 7-10 days to deliver the product. For customized products like sofas we take 4-6 weeks to deliver your order to your doorstep. You can check the estimated delivery time to your area by entering your area pincode on the product page. Please note that this is only an estimated date of delivery. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 8824040096, Monday-Saturday (10 AM - 6.30 PM) or drop us an email at [email protected]. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package and the tentative delivery date.

• The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. For higher floors, we are not equipped to deliver the goods to your door step. You are requested to arrange for your own labourers/ manpower in advance to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building.

• We kindly ask you to call our Customer Service centre on +91 8824040096, Monday-Saturday (10 AM - 6.30 PM) or drop us an email at [email protected]. We will try our best to help you with the change of address.

• For the safety of the goods during the transit and unpredictable and multiple handling at times, we secure most of the goods with wooden crates. We understand that these crates make the packaging bulky, however they are absolutely necessary for securing the product. These crates may cause some inconvenience to the customer but are unavoidable. The customer should open the goods themselves or with the help of a local carpenter or a professional and inspect the same. Any defect or damage must be reported to the delivery person and to the GL customer care immediately by the customer. The description of defect / damage should be mentioned on the Challan/ Proof of Delivery (POD). Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Gulmohar Lane. You are requested to cooperate with them and not force them to open the crates, packages etc. Also please inform about any damage or complaints on on Customer care number +91 8824040096, Monday-Saturday (10 AM - 6.30 PM) or drop us an email at [email protected].

• Most of our furniture will not require any assembly or may require very minimal assembly like screwing the round legs to the base of the sofa. This can be done even without the aid of any tools. Sometimes, if there are any nut/ bolts or allen key screws used, they are provided with the required spanner or allen key to help you with the installation. We currently do not provide assembly service. However detailed assembly instructions if any required are inserted in the package and the goods can easily be assembled by yourself or with the help of a local carpenter.

• For your convenience, furniture items and items are held for a single delivery, shipping when all furniture items on the order are available. In some cases the items that ship via Courier may ship separately, at no extra charge so that there is no delay in receipt of your order.

• No, Currently we do not offer any gift wrapping service with our products.

• No. We have tie-ups with reputed shipping companies to ensure fast and safe delivery of products. Logistic partners are chosen depending on various factors like their service availability, prompt delivery, etc.

• Measurement of furniture/ packages is customer's responsibility and we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entry way/ stairway etc. Please note that any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra by Gulmohar Lane or the Logistics partner. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience. One important tip to make the furniture pass through the entry way or staircase is to open the products downstairs and then take the open products up in parts. Like you can remove the seats, cushions and detachable legs to make the product lighter. These can be easily assembled in your living room or the final room where the product will be placed.
  

• No. We anyways ship across the items as soon as they are ready for dispatch. Our shipping timelines are decided keeping in mind the time it might take to have the item made, checked, packed and dispatched. Therefore we do not have the ability to expedite your shipments.

• We sincerely apologize for this delay. If your product has not been shipped on time, please contact our Customer Service team. We will take necessary steps to ensure that you receive your item soon.

• Usually courier companies take up to 48 hours to update their system with details of the AWB number. If your package was recently shipped, tracking might only become available after 24-48hrs. We request you to retry the AWB number after 24 hours. If it has been more than 48 hours since you received the AWB number, we request you to contact our Customer Service team immediately.

• It takes between 7-10 working days from the date of shipment for the order to be delivered at your doorstep. Usually packages arrive on or shortly after the estimated delivery timeline, please allow an additional day or two for the order to be delivered. Please feel free to contact our Customer Service team and we will ensure that your order reaches you.

• Shipments are reflected as RTO (Returned To Origin) under the following circumstances:
  
  • You were not available when the courier person reached your address
  • The address provided was insufficient
  • You were not contactable on the number you provided
  • You refused to accept the delivery
  • You did not have the payment ready for COD orders.
  
  In most of the cases where the customer does not take the delivery or is not contactable the products are returned to our warehouse in Jaipur after 2 attempts of delivery. In such cases please note that the company will charge 2 way delivery charges and any extra storing, packaging and handling charges to deliver the product again to the delivery address. In case you wish for us to ship the item again, please get in touch with our Customer Service team for a quick resolution.
  

• Please see if someone else accepted delivery, check with family members, neighbors, security, the mail room, reception, and anyone else who may have accepted the delivery.If you are not able to track the whereabouts of the item, please contact our Customer Service team and we will assist you.

Ready to Ship - Shipping FAQ's

• No, you don't have to pay any shipping charges as the shipping will be free for all the products on gulmoharlane.com depending upon the value of products.

• Shipping timeline provided for all products tagged 'Ready to Ship' (ONLY) will have an expediated shipping timeline of 7-10 days and are an estimation only.

• We do our best to deliver all orders within expected delivery date. However, sometimes, it might take us longer than expected to deliver your product. Shipping timeline provided for all products tagged 'Ready to Ship' (ONLY) will have expediated shipping timeline of 7-10 days and are an estimation only; shipment timing may vary depending upon production schedule and logistics schedule. There may be some unforeseen circumstances that may lead to delays.

• All the products available for Ready to Ship will be tagged on our website with 'Ready to Ship' on the Category page and the Product Page.

• We will try our best to dispatch the product in 48 hours for all the orders placed for 'Ready to Ship' products.

• Due to expediated nature of all Ready to Ship products, you cannot change the delivery address once the order has been dispatched.

Refunds, Returns & Cancellations

• IF NOT SHIPPED- We will offer order cancellation only for Non-Furniture items from our website that are valued at INR 5,000 or less. There will be a Cancellation charge of INR 500 or the Payment Gateway Charges applied (whichever is higher)
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• IF SHIPPED- If item has been shipped, the order cannot be cancelled unless the item is damaged or defective. We will offer replacement or refund for any such defective or damaged items within 15 days of the receipt of the product in our warehouse.
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• The cancellation policy applies only to items that have not been shipped from our warehouse unless the item is damaged or defective and in such cases a replacement or refund policy will apply.
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• WO DO NOT HAVE A ‘Change of Heart’ Cancellation policy
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• In cases where the product on arrival is damaged or defective, we can offer a refund or replacement for the item.
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• Refund or Replacement will apply when the item delivered to a client, has been damaged due to transit or has a manufacturing defect.
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• The client needs to report and return the damaged or defective products within 7 days from the date of delivery
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• In this case a client will connect with us via a call or email to report the issue
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• Our Customer Care team will arrange for a reverse pick-up of the item and send you a replacement product within 7 days post receiving the damaged/defective product back in our warehouse
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• The damaged/defective item needs to be well packed at the client end before our logistic partners could be scheduled for the reverse pick-up from the client
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• When we receive the item back in our warehouse, our production team will work on getting the item repaired or replaced based on the extent of damage
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• If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package. You can open the package in front of the courier delivery person and mention the damage if any on the Air way bill and immediately notify our Customer Care team. We will either get it repaired onsite or send a replacement product, depending on your preference and product availability. Please note that theDelivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Gulmohar Lane. You are requested to cooperate with them and not force them to open the crates, packages etc.

• A Repairs Policy will be applied to clients who have reported damage to their Gulmohar Lane product.
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• When a client reports a damage (post using the product) it will be covered under the Repairs Policy; we offer a warranty of 1 year on the products post-delivery and any manufacturing defects that are not evident to man-made damages, will be repaired free of cost. Gulmohar Lane provides One Year Limited Warranty on manufacturing defects. Please keep receipt of your purchase for warranty claims. Here are some terms and conditions for the Limited Product warranty. Goods shipped to and for use in the India warrants to Client that the Goods are free of material Defects in material and workmanship for one Year from delivery if properly stored, handled, assembled, maintained, and used under normal conditions in a non-commercial setting. “Defects” are defined as imperfection in material or wooden frame that will impair the use of the Goods.

• This product warranty does not cover.
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• > Defects caused by improper product storage, handling, assembly, maintenance, or use,
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• > Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence,
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• > normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include:
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• > Labor or assembly costs,
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• > Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products.
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• > Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting).

• If the product is out of warranty the client will have onus to pay for all the costs including shipping packing material and refurbishment cost

• If the product is within warranty and falls under manufacturing damages or defect, we will arrange the pick-up and refurbish the product. We will ship this within 7 days from receiving the product.

• The damaged/defective item needs to be well packed at the client end before our logistic partners could be scheduled for the reverse pick-up from the client. We do not offer packaging services at the time of reverse pick-up in any set-up.

• Currently we do not replace the items ordered. Only in the case of any damage or defect we may offer a replacement.

• If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package. You can open the package in front of the courier delivery person and mention the damage if any on the Air way bill and immediately notify our Customer Care team. We will either get it repaired on site or send a replacement product, depending on your preference and product availability.

• In case Gulmohar Lane decides to refund you the amount due to goods received in damaged or defective condition, we will process your refund within 15 business days of receiving the returned product in its original packaging. The refund period includes time taken to complete the refund process by Gulmohar Lane but excludes any delays on part of banks/ card issuers, or shipment time in case of cheque refunds.

• The order or product will be replaced with the originally ordered item and cannot be changed against a variation in the current order (example Upholstery, Wood Finish or any customization), new order or a different product.

Purchasing Process

• We constantly update our product range, so we invite you to visit our website frequently. You can also subscribe to our Newsletter and promotions and we will send you regular updates about our products and promotions via Email or SMS. You can also follow us on our Social Media platforms like Facebook, Twitter, Instagram, Google+ etc.

• We provide One Year Limited Warranty on manufacturing defects. Please keep receipt of your purchase for warranty claims. Here are some terms and conditions for the Limited Product warranty.Goods shipped to and for use in the India warrants to Client that the Goods are free of material Defects in material and workmanship for one (1) Year from delivery if properly stored, handled, assembled, maintained, and used under normal conditions in a non-commercial setting. “Defects” are defined as imperfection in material or wooden frame that will impair the use of the Goods. This product warranty does not cover: 1) Defects caused by improper product storage, handling, assembly, maintenance, or use, 2) Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence, 3) normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include: 4) Labor or assembly costs, 5) Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products. 6) Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting). If Client finds a material Defect in material or workmanship in any Good, part or component, Client must report such Defect during the relevant warranty period Gulmohar Lane Customer Service on [email protected]. Gulmohar Lane in due course will repair or replace the Good free of charge. Replacement or repair of Goods does not extend its warranty period beyond the original warranty expiration date. All Gulmohar Lane Product warranties are limited warranties and are limited to the original purchaser with proof of purchase. With respect to any and all lighting products, the foregoing warranty is applicable to non-electrical defects. There is no warranty on the filament bulbs unless you received the same in broken/ non working condition. The same needs to be reported within 2 (TWO) days of delivery of said products. Our warranty is non-transferrable and applies to residential (non-commercial) use only and is void if the furniture is used in what is considered to be a non-household setting, or misused, handled improperly, reupholstered or repaired by any resource other than us or our partners. For warranty issues, we will repair or provide reasonably equivalent furniture as a replacement due to any product defects. Replacement furniture will be of equal value to the original purchase price. No cash refund is available and in no case shall we be liable for more than the purchase price of the furniture or for incidental or consequential damages. Visible defects and variance to order details must be brought to our attention within 7 (SEVEN) days of delivery. Issues not presented within 7 days of delivery will be considered “acceptable” and will not be warranted.

• The product warranty does not cover: 1) Defects caused by improper product storage, handling, assembly, maintenance, or use, 2) Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence, 3) normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include: 4) Labor or assembly costs, 5) Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products. 6) Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting).

• Buttons on sofas in tufted and non tufted styles, covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products. For example children may pull/ peel the buttons.We request you to take special care of buttoned styles, as any damage caused to the buttons will not be covered under the product warranty. If you feel it is difficult to maintain the buttoned style, please speak to our customer care and request for "Remove Buttons" option or Choose "Remove Buttons" Option in Add-ons, wherever available on the product page.

• We look forward to hearing feedback about our products. Please feel free to send us feedback to [email protected] or call our Customer care number +91 8824040096, Monday-Saturday (10 AM - 6.30 PM).

• Unfortunately, we do not have a retail store and, for safety reasons, we cannot allow customers in our warehouse. If you have any questions regarding the products, please do not hesitate to call our customer service centre on +91 8824040096, Monday-Saturday (10 AM - 6.30 PM).

Account Creation and Payments

• Please click on 'Sign In', which is located on the top right hand side of the website above the Search bar. You will then be prompted to a new page where you will find the 'Create a new account' button on the left hand side. Click 'New Customers? Create a new account' on the right hand side and fill in your details as requested before clicking 'Submit'. Registration should now be complete and you should receive confirmation e-mail to the address you registered with.

• Please click on the 'My Account' tab on the top right hand side of the page. You will then be prompted to enter your account details. Scroll down to find your account information, click on 'Edit' to update your details and 'Save' once you are finished to save these changes.

• Our customer service centre is happy to assist you with your order on +91 8824040096, Monday-Saturday (10 AM - 6.30 PM).

• They are the name of small amounts of data that are sent from a website to your browser and stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers. Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'Logout' link on the top right hand corner of the page.

• We accept the following types of payments: Credit Cards, Debit Cards, Net Banking, Bank Transfer/ Cheque Payment/ Cash Deposit. We currently do not offer Cash on Delivery (COD) option.

• On the payment mode page select Bank Transfer as the payment option. You will find the bank details where the amount will need to be transferred/ deposited. You will get 3 working days to execute the payment either through NEFT/ Bank transfer. You can also go to your nearest ICICI bank and deposit the amount in cash in our bank account. You can deposit upto Rs. 2,00,000/- cash in the account. As per the government regulation, you cannot deposit cash more than Rs. 2,00,000/- as it is illegal by law. Please do not deposit cash more than the specified amount into the company account as it may lead to reporting of such transactions and Gulmohar Lane will not take any responsibility for any such transactions. Cash deposit option is only valid for Business to Consumer (B2C) transactions and not for Business to Business (B2B) or institutional orders. PAN Card copy is required for cash transactions above Rs. 50,000. Once we receive the payment in our account, we will send you a confirmation mail confirming the same. Please note that this order will only be a provisional order and will only get confirmed once the payment is received in the bank account. Please note that the Payment Receipt date will be considered the Order Confirmation date and the same will be used for calculating the delivery date. The Provisional Order is valid only for 3 Working days from the order placement day and will automatically get cancelled if the payment is not received in the bank account. Once cancelled any offers / discounts availed may not be available for the later orders. If there is any delay in making the payment please email us or call the customer care to inform the same.

• • Credit Cards: You need your card, which has the details of cardholder’s name, number, CVV and the expiry date. Apart from this you also need to have your 3D secure password / OAC/ OTP
  • Debit Cards: Keep your card, which has the details of cardholder’s name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OAC/ OTP or IPIN handy as well.
  • Net Banking: Keep your account number or Customer ID as well as your IPIN/ OTP handy.

• Absolutely. Shopping with Gulmohar Lane is completely safe. We strive to ensure that every credit card transaction occurs within a secure environment. You can see the transaction is secure if a key lock is visible on the bottom right corner of your web browser. We do not retain your credit card information after your order is complete, rather, it is submitted directly to our banks.

• We do not accept Non-Indian cards for payment at the moment. Please contact our customer care if you need more help with international payment options.

• We do not retain your credit card information after your order is complete, rather, it is submitted directly to our banks. You can rest assured that your credit card or bank account information will be secured. However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.

• Your information will not be sold or passed on to third parties. Your privacy is important to us! Read more about how we protect your privacy under "Privacy Policy".

• The Gulmohar Lane team will never ask you to share any of your payment details over email or over phone. In fact you should not be sharing this information with anyone else.

• • During the payment process using Net banking you may be redirected to your bank website. Once your transaction is completed you will be brought back to the Gulmohar Lane website with your order details which you can keep a copy of.
  • Never press the browser back button when the transaction is still currently being done.

• Transactions could fail due to multiple reasons. Please check for the following:
  • Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking).
  • Your Internet connection is not disrupted in the process
  If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above [email protected].

• All successful transactions will receive a confirmation email or an SMS. If you have not received confirmation via email, please try placing your order again. Alternatively, please do not hesitate to call our Customer Care Centre on +91 8824040096, Monday-Saturday (10 AM - 6.30 PM).

• Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our Customer Service centre on Phone: +91 8824040096, Monday-Saturday (10 AM - 6.30 PM).

• No,All prices shown on the website are exclusive of taxes. Final amount inclusive of taxes will be calculated at the time of checkout.

GST RELATED QUESTIONS

• GST rates vary from product to product. As per the current GST schedule, there is 18% GST on all Furniture and leather goods. On fabric cushion covers the GST rate is 5% for the products upto Rs.1000 per piece and 12% above Rs. 1000 per piece. On Lighting the GST rate is 12%

• All prices shown on the website are exclusive of GST

• Yes, you can take input credit for the GST you pay on our products. Please enter the GSTIN number at the time of placing the order with the other relevant details. Also, make sure you send us an email for the same with your order details, so that the input credit could be approved by our finance team in the GST server. However this scheme is only applicable on Business to Business transactions where the purchasing company is GST registered. This facility is not applicable on individual or Business to consumer transactions.

• As per the Government guidelines, this scheme is only applicable on Business to Business transactions where the purchasing company is GST registered. This facility is not applicable on individual or Business to consumer transactions

• As per the GST law, any shipment over Rs. 50,000 will require and Eway bill for the movement of products within and outside the state. Therefore if your shipment is above Rs. 50,000 and Eway bill will be required for the same.

• If you are buying our products for personal use, you do not have to generate any Eway bill. We will generate the Eway bill for the goods. As a mandatory process under the GST law, you will be required to furnish the PAN card and Aadhar Card for the same. If you are buying the products for your business use and you would like the billing to be done in your company's name, you will have to generate the Eway bill and send it to us for the movement of goods. Please note that this is a mandatory procedure under the GST law and we do not have any control over the same.

Products

• Customization is possible in upholstered products and in some cases for other furniture also. These options are shown on the website on the product page. For example you can choose different sizes, fabrics, fills etc for the sofas.

• No, it is not possible to change the polish or finish of the furniture while placing the order. In some cases different finishes are available for tables for which the finish option is shown on the product page.

• Most items on Gulmohar Lane do not require assembly or have a basic assembly procedure that can be done with simple tools (like a screwdriver) and comes with assembly instructions. The need to assemble the furniture depends on the nature of the item. We currently do not provide assembly service anywhere. However, detailed assembly instructions if required are sent along with the package and the goods can easily be assembled by you or with the help of a local carpenter.
  
  We advise you to check the product description to see if any assembly is required for the item you are interested in.

• You can now order the Fabric or Leather swatches at a nominal charge. Tick the check boxes above the fabric swatches on the product page you like and press Add to cart and make the payment. We will ship the swatches to you by the first available courier and you can touch and feel the fabric/ leather, or match the same with the rest of your decor before placing the final order for your furniture.

• Poly Fiber is a man-made plush fill that is used as an alternative to 'Down feather blend'. Poly fiber fill clusters are used to fill a pillow and thin flat sheets of poly fiber are used for the filling of a sofa or a bed.

• The 'feathers' on goose are the outer covering of the bird. They have quills, repel water, and make it possible for the animal to fly. 'Down' is the undercoating of waterfowl and consists of light, fluffy filaments growing from a central quill point, thereby creating a three dimensional structure which traps air and gives down insulating ability. The properties of down which make it so popular are its light weight, compressibility, recovery power, resilience and breath-ability.

• Using a proportionate mixture of imported down feather and plush poly fiber is 'Down Feather Blend' which is sure to give the most luxurious and comfortable experience.

• Where we try and keep the product specifications as standardised as possible, our products being handcrafted, they may vary from production to production from time to time. These pieces are not made in an assembly system and due to the handcrafting of the furniture the pieces may vary in sizes, foaming, colour, texture, fabric/ leather lot etc. We always suggest to order similar furniture together. Gulmohar Lane does not take the responsibility if the furniture or any other products the pieces may vary in sizes, foaming, colour, texture, fabric/ leather lot etc. We also suggest you order fabric swatches before ordering your final pieces of furniture to be sure of the colors as the colors may look different on screen than reality.

• All our products shown on the website are real products and not the digital renditions. In some cases we show the fabric renditions of the products when you click on fabric or leather swatches. Where we try and show the products as close as possible to the reality, sometimes due to lighting, screen calibrations, fabric or leather lot variations, the products you will receive may be a bit different. This is also due to the fact that our products are handcrafted in nature and may vary slightly from time to time. We also suggest you order fabric swatches before ordering your final pieces of furniture to be sure of the colors as the colors may look different on screen than reality.

Bespoke Services

• You can give any upholstery weight fabric to us for the sofas. However there are some limitations like, the patterns/ prints/ stripes cannot be used for tufted areas/ styles. Also the weight of the fabric should not be too light for upholstery as the fabric might sag after usage. Also, there should not be any stretch content in the fabric.

• We generally take 6 weeks to deliver your sofa or 8 weeks to deliver beds once the order is confirmed. We should receive your fabric within 10 days of the payment confirmation date else it may lead to delays in the delivery of your products on time.

• For the swatch, send us minimum size of 4” x 4” in an envelope to our address:
Gulmohar Lane, A September Home Lifestyle Private Limited, H-1267-1268, Phase 3, Sitapura Industrial Area, Jaipur-302022. Once the swatch is approved, we will respond to you over an email with required quantity of the fabric and you could go ahead in placing your order. Once the order is placed, please send the fabric to the above address by courier.

• Once we get the fabric, we typically require 1 working day to respond if the fabric is OK for upholstery.

• This depends on the size and the design of the sofa. Once you let us know the size and the style required, our merchandising team will give the requirement of the fabric.

• Yes, you can. However, if we feel that the fabric is not suitable for the finish, we will let you know in advance. The Hydrophobic and Oleophobic finish can be selected in the Add-ons menu.

• At the moment, Bespoke service is only available for fabric upholstery. We may soon introduce leather upholstery in this category.

• We provide One Year Limited Warranty on manufacturing defects. Standard Warranty applies here. However, normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty.

Gulmohar Lane Prime and Reward Points

• Gulmohar Lane Prime is a reward point loyalty programme wherein you register with us a customer and you will earn loyalty points on each purchase you make, which can be redeemed on your next purchase with us.

• You can register as a new customer by entering details like name, email id, contact number and address on our website and become a Prime member at Gulmohar Lane.

• A Prime member at Gulmohar Lane can earn reward points and redeem them anytime later in your next purchases on the website.

• One Reward Point = INR 1

• Your reward points are valid till 1 year from the date you earned them (order confirmation date). For example, you placed an order on 9th July 2018 and earned 200 rewards points, they are then valid till 9th July 2019.

• You need to be a Registered user, that is have a Gulmohar lane Prime account and place an order while being logged into this account to receive the Gulmohar lane prime points at the delivery of your order.

• The reward points earned will be calculated as per Total Payable Value*. For example, you will earn 200 reward points if you spend INR 10,000. *Total Payable Value is the final price you pay after using any discount coupons/ offers.

• Reward points cannot be transferred to any other Prime account or member and cannot be redeemed as cash. They can only be used while placing an order.

• Yes, you can do that. You can use your coupon code as well as redeem your loyalty points at the same time. At the time of checkout, you will get an option to enter a coupon as well as redeem the reward points based on your balance.

• At the moment Reward points is an online reward programme and is only valid for shopping on www.gulmoharlane.com This programme is not valid for shopping through any other channels, like affiliates, stores, partner websites etc.

HOLDING COST or DELAYED DELIVERY CHARGES

• Holding Cost' or the “Delayed Delivery Charges’ are applied when a product is ready for dispatch from our facility, however, the client wants to hold the dispatch at our company’s warehouse due to reasons like site not ready, travel plans etc.

• Our ‘Customer Relation Management’ (CRM) team will communicate a tentative dispatch date to you when the order is almost ready. If the you are not available for accepting the order due to various reasons like the site is not ready or you are travelling etc, we will check the dispatch date and provide a grace period to hold the products in our warehouse for a maximum of Two Weeks

• The ‘Holding Cost’ will be billed based on your request to hold the order at our warehouse on a monthly basis. For e.g. If a client placed an order in the month of August with the delivery scheduled in Mid-September but client wants to delay another 2 months post the dispatch date and the grace period deadline. Herein, the client will be billed for the remaining months till the order is delivered. A detailed bill will be sent on e-mail by our CRM team and an acceptance e-mail from the client will be required to continue holding the order at our warehouse.

• The ‘Holding Cost’ is 5% of the total order value. The amount will be charged on a monthly basis at a fixed date which will be communicated to you in advance by e-mail. If the order is dispatched before the month is ended the charges will be applied on a pro-rata basis for the number of days the order was retained at our warehouse.

• In this case the, cost will be applicable to the partial order that we hold at our warehouse on your request. The charges will be applied on the total value of the products we hold at our warehouse.

• There will be 18% GST applicable on this service. You may pay via Bank Transfer or through the payment gateway link generated by our CRM team.

• Yes, you will receive a detailed bill from us in advance and an acceptance email will be required to hold your order in our warehouse. The same has to be paid for, before we dispatch the order from our warehouse.

E-GIFT CARD

• Gulmohar Lane’s E-Gift card is a prepaid cash-value card and can be used for purchases within Gulmohar Lane’s Website or App. With Gulmohar Lanes E-Gift Cards, you can give your loved ones a chance to choose their own E-Gifts. Choose the E-Gift Card based on the occasion and the value of the card ranging from INR 1000 to INR 200,000. Choose a delivery date within the next 90 days and add the details of the recipient (Name, Email Address and a E-Gift Message) proceed to the check-out option to complete the purchase.

• To use your E-Gift card, simply apply your E-Gift Card Code at the payment step during checkout. Your card can be redeemed against any purchase on www.gulmoharlane.com or on the Gulmohar Lane App

• The Gulmohar Lane E-Gift Card is valid for one year from the date of issue.

• We do not offer refund or returns of the E-Gift Card. Gulmohar Lane E-Gift cards are non-refundable

• We sure do. If you’d like to purchase more than 5 Gulmohar Lane E-Gift cards at a time, send an email to [email protected] (or) call us at +91-8824040096, and our Customer Care team will assist you further

• E-Gift Card can be transferred with prior notification to us via email. We will issue the E-Gift Card based on the Recipients Email Address; this cannot be changed. Please do not share your E-Gift Card Code with anyone else as it carries a monetary value and can be misused.

• E-Gift Card value needs to be utilized in a single transaction. You can make a purchase with the exact value of the E-Gift Card or more, buy paying extra by card during checkout. You cannot purchase anything of a lesser value due to accounting issues.

• The recipient will receive the E-Gift Card by email as per the ‘Delivery Date’ chosen at the time of purchase.

• Please check your SPAM folder in case you cannot find the email containing your E-Gift Card.

• Yes, you may register with us or check-out as a guest user

• Once redeemed, the order will be processed as per our standard order timelines.

• Yes, you can apply all three, the promotion code, reward points and E-Gift Card code together at the time of check-out

• Choose the product you want to buy and ‘Add to Cart’, at the check-out page under ‘Payment Options’, you can enter the ‘E-Gift Card Voucher’ and click ‘Apply’. Choose the payment option and confirm the order.Please Note: All promo codes, vouchers and coupons have to be manually entered to avail the promotional offers and values. It will not auto-populate with current offers or deal.

• You may choose to make a payment using RazorPay or PayU at the time of checkout. Bank Transfer options will not work when redeeming the E-Gift Cards.